How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 15110
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
21107370
Type Your Appliance Question Here...
Appliance Guru is online now
A new question is answered every 9 seconds

My towels were on soak and water never drained. I turned it

Customer Question

My towels were on soak and water never drained. I turned it off and on and put on drain cycle and wash cycle and nothing happened. This is a new appliance.
Submitted: 3 months ago.
Category: Appliance
Expert:  Appliance Guru replied 3 months ago.

One moment while I get some information for you!

Expert:  Appliance Guru replied 3 months ago.

There is a good chance that either the drain pump is jammed or not running. You can remove the rear panel or tip it up against a wall to see if the wires are connected to the drain pump. If so and it is not draining, either remove the pump or pump filter depending on the model and check it for blockages or just contact warranty service since it is new.

All I ask is please select the ***5 STAR RATING*** using the link at the top of your page before leaving, that is the only way I am credited through the site, tips are appreciated.