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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81965
Experience:  9+ years being an appliance technician with factory training.
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I have a Wirlpool Gold refrigerator, modelGX5FHTXVBO5. The

Customer Question

I have a Wirlpool Gold refrigerator, modelGX5FHTXVBO5. The refrigerator section doesn't coo, but the freezer stir works. What could it be?cool
JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?
Customer: 4 years
JA: Do you plan on doing the work yourself?
Customer: No unless it is extremely simple, l
JA: Anything else we should know to help you best?
Customer: Can you tell me what it might be, and who to call?
Submitted: 2 months ago.
Category: Appliance
Expert:  Tyler Z. replied 2 months ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 2 months ago.

So let's start by explaining the possibilities for your symptoms. This means that you either have a defrost problem or the fan inside the freezer behind the back panel isn't running and needs to be replaced. The refrigerator cools by stealing air from the freezer section so the air isn't flowing into the refrigerator for some reason. Pull everything out of the freezer and remove the back panel. If the fan isn't running then replace it. If there is a lot of frost build up, then use a hair dryer to thaw it all out. You will then need to test continuity through the defrost heater and defrost thermostat. The defrost heater runs along the bottom of the silver coils and the defrost thermostat is the 1" round device clipped onto the top of the silver coils. If either part doesn't have continuity, you need to replace it or it stops the unit from thawing on it's own. If both parts check good, the display board would need to be replaced because that is the part that controls the defrost function on this model.

To remove the back panel itself, just remove all the screws going into the back panel to start. There is a plastic vent directly in the middle toward the top of the back panel that you must unclip. There are 3 hidden clips you must pry on with a flat head screwdriver to release this vent panel and below is a picture where I drew an arrow to all the clip locations you need to pry on.

To the right of this vent is a little oval plastic cover which houses a temperature sensor. Slide a flat head screwdriver into the slit on the front of the cover and pry in the hole to release this cover and get the sensor out of the way. Now you can pull the back panel off.

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Expert:  Tyler Z. replied 2 months ago.

Attached is the picture of the vent and where to pry.

Expert:  Tyler Z. replied 2 months ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?