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First thing I will have you check is if you open the freezer section and look at the back do you see any frost build up along the back wall? And if you press in the door switch do you hear the fan come on at all?
If there is enough frost built up so you can see it on the front side of that panel there is likely something wrong with the defrost cycle of the unit. Give me one second while I look up the tech sheet for this model number.
I don't see a way to put this into a forced defrost unfortunately but what you will want to do is remove the freezer drawer and take that back wall out. At that point you can use a hair dryer or steamer or something to get that frost build up cleaned out and take a look at the defrost components to see which of those is causing the issue. What generally happens is that frost gets built up so badly that there is no airflow up to the refrigerator section.
Let me know when you do and we can do some further checks on those components.