Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

The ice maker in the freezer compartment of my kitchenmaid…

the ice maker in the...
the ice maker in the freezer compartment of my kitchenmaid kbfc42fss refrigerator runs water into the freezer. It makes and dumps ice cubes into the ice bin, but it also seems to run water into the bin, which then freezes the ice cubes into a big block.
Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 minute by:
7/15/2017
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 87,826
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question

You'll want to use a hair dryer and thaw out the entire icemaker as well as the fill tube behind the icemaker in case there is any ice build up causing the water to back up and drip out the fill funnel or something else. Either way, thaw it out and give the refrigerator 24 hours to make ice again. If it's still leaking water, the icemaker itself is just leaking and would need to be replaced so below is a link to the icemaker you'd need to order for your model. It's only about $40 and you can replace it in less than 15 minutes. Just unscrew the icemaker from the side wall and pull it forward. Then unplug the icemaker and install the new one. No need to turn water or electricity off.

CLICK HERE for icemaker

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Customer reply replied 11 months ago
use a hair dryer while the fridge is on? or defrost the whole thing?

No need to defrost the whole thing, but you will want to turn the refrigerator off and remove food around the ice maker as well as remove the ice bucket. Then just heat up the icemaker and fill tube for 15-30 minutes or so until it's completely thawed.

Ask Your Own Appliance Question
Customer reply replied 11 months ago
The fill tube at the back is behind the ice maker on the left side wall or behind the ice maker at the back of the freezer, the wall with the fan?

It comes in behind the icemaker above it directly in the middle from left to right.

Ask Your Own Appliance Question
Customer reply replied 11 months ago
is it a white plastic channel that spreads out several inches wide, directly above the ice maker, attached to the freezer compartment roof?

No, it's a 1" tube coming from the back wall.

Ask Your Own Appliance Question
Customer reply replied 11 months ago
the link you gave is for a reconditioned ice maker. is that a used, refurbished unit?
Customer reply replied 11 months ago
34;remanufactured"

I apologize, you are correct. Below is a link to a new one (same price).

CLICK HERE for icemaker

Ask Your Own Appliance Question
Customer reply replied 11 months ago
you recommend the quality of this SUPCO replacement model compared to the Kitchenaid?

They are all the same to be honest. They all last about 10 years or so.

Ask Your Own Appliance Question
Customer reply replied 11 months ago
thanks

No problem. We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 87,826
Experience: 9+ years being an appliance technician with factory training.
Verified
Tyler Z. and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 11 months ago
I looked up the part or the ice maker assembly in the owner's manual.(###) ###-#### That part number isn't given in the list of ice makers that can be replaced by the two ice makers your recommended. Are you sure you're recommending the right size?

Yes, I'm certain it will work. (###) ###-####is like $150 or so, so I'm just giving you a much better alternative.

Ask Your Own Appliance Question
Customer reply replied 11 months ago
thank. I get it. It's just that I saw that SUPCO make several sizes, so I realized you have to be sure you're ordering the right size. I looked up the original part number and then checked the list ice makers the 10.5" Supco unit replaces and it wasn't listed. the Kitchenaid parts list doesn't describe it as a 10.5" ice maker; just "ice maker." So I just have to trust your recommendation that this is the correct size needed.

No problem, it'll work.

Ask Your Own Appliance Question
Customer reply replied 11 months ago
oops. the one you recommended is 11.5" Supco unit. Not 10.5"
Customer reply replied 11 months ago
The ice maker you recommended doesn't match up to the original. I removed the original. It has two connectors, a 3-pin and a 2-pin. The replacement ice maker has one 4-pin connector. The original has the connectors on the end of about 6" - 8" of wire. The replacement has no wire, only a connector in the "head" of the ice maker. The cables coming from the freezer are too short to mate up. The freezer is occasionally spilling large amounts of water on the floor. I forgot to mention that before in case that is related. This was occurring before I removed the ice maker.

The wire harness you just transfer from the old icemaker to the new icemaker---you are correct---they are not the same.

As for the leaking, that likely isn't related. That is probably from a defrost drain issue backing up and the back panel inside the freezer would need to be removed to clear the drain below the silver coils. For this issue you'd need to start a new question if you needed more assistance however.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 87,826
87,826 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,602 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

87,826 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,213 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
When using the ice maker from the front of the freezer door,
When using the ice maker from the front of the freezer door, ice will fall on the floor. I use cubed ice. I leave my glass under the opening, where the ice comes out, an additional few seconds to catc… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
No power to ice maker. new ice maker, new secondary valve,
no power to ice maker. new ice maker, new secondary valve , and new smart valve, and good water pressure and checked door switch for continuity. Model#wrx735dbm.New ice maker arm in up position and wo… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a Model MTF1893SRW with an ice maker. The ice maker
I have a Model MTF1893SRW with an ice maker. The ice maker stopped making. So, I changed the cold adjustment from 1 to 4 but the maker will not restart. Suggestions please. … read more
Tyler Z.
Tyler Z.
Appliance Doc
87,826 satisfied customers
The freezer is not making ice cubes. Ice maker component is
the freezer is not making ice cubes. Ice maker component is not jammed (there is no ice in it), the door is closed, frig is plugged-in. … read more
Tyler Z.
Tyler Z.
Appliance Doc
87,826 satisfied customers
Ice maker running water out the freezer door. Whirlpool
ice maker running water out the freezer door JA: What's the make and model? And have you checked the settings recently? Customer: whirlpool ed5pbaxvb01 JA: Do you plan on doing the work yourself? Cust… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
The ice maker will make ice but will not dump it into the
The ice maker will make ice but will not dump it into the tray unless you press the button on the ice maker. … read more
Billy Olenick
Billy Olenick
Major appliance repair tech
203 satisfied customers
I have a Maytag refrigerator with and ice maker - freezer on
I have a Maytag refrigerator with and ice maker - freezer on the bottom … read more
Tyler Z.
Tyler Z.
Appliance Doc
87,826 satisfied customers
The ice maker is leaking inside the freezer before it can
The ice maker is leaking inside the freezer before it can fill the tray, how do I make sure the water supply line is properly attached so that it fills the tray? … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a whirlpool refrigerator/freezer with ice maker that
good afternoon... i have a whirlpool refrigerator/freezer with ice maker that is not making ice. it stopped for a while, then my daughter left the bottom freezer door open, so it started to work again… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
The freezer is not getting cold and ice maker is not working
The freezer is not getting cold and ice maker is not working on my whirlpool refrigerator Model # WSF 26C3EXF01 … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
My ice maker is in the freezer and stopped making ice after
My ice maker is in the freezer and stopped making ice after my plumber turned our water supply off to our sink . It was turned back on two days later and I replaced the filter in the fridge and reset … read more
Tyler Z.
Tyler Z.
Appliance Doc
87,826 satisfied customers
I have a Samsung 2015 refrigerator freezer and the ice maker
I have a Samsung 2015 refrigerator freezer and the ice maker will work sometimes but not all the time we do not know what we're doing wrong we bought it used so we're not sure if we're setting it righ… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,099 satisfied customers
Older whirlpool refrigerator. Ice maker, top freezer, single
Older whirlpool refrigerator. Ice maker, top freezer, single door. Water all over top and bottom, in bins, etc. We have the back bottom panel removed and lines do not appear to be plugged. We don't kn… read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,159 satisfied customers
Why does the ice maker in the freezer make 2-3 pieces stuck
why does the ice maker in the freezer make 2-3 pieces stuck together, and after awhile a large chunk of ice forms in the bin and has to be removed … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Block of ice formed around area of auto ice maker. Freezer
freezer is cool but not freezing like chould refrigerator also not as cold as it should be … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
This is the fresh food ice maker not the freezer. Does the
This is the fresh food ice maker not the freezer . Does the service diagnostic test #99 energize both valves, the primary in the back in the compressor compartment and the one in the french door ice m… read more
Melissa Martin
Melissa Martin
Senior Technician
Whirlpool , Frigidaire, Maytag, GE, LG Authorized
110 satisfied customers
GE freezer in-op. GFSS6KKXASS,about 8yrs old. Ice maker and
GFSS6KKXASS,about 8yrs old . Ice maker and lower draw freezer not working . … read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,159 satisfied customers
Ge refrigerator/freezer w/ ice maker. Ice maker harvests
ge refrigerator/freezer w/ ice maker. Ice maker harvests ice, but the ice bucket is frozen cubes or just a slab of ice. What is wrong? … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x