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If it is totally dark, the control is most likely faulty. Unplug it for 30 full minutes to allow the control to reset. Does the behavior change when powered back up?
It is only 10 months old, is that right?
Sounds like the main control is faulty if it does not reset with an extended power cycle. Glad it is under warranty, those control are expensive!
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Yes, they have a very high failure rate. It ususally condemns the machine if not under warranty as those controls are oftentimes over $3-400!