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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22872
Experience:  Highly accurate diagnostician with over 30 years experience!
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Samsung Rf28jbedbsg is not cooling or freezing

Customer Question

Samsung Rf28jbedbsg is not cooling or freezing
Submitted: 3 months ago.
Category: Appliance
Expert:  Kelly replied 3 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 3 months ago.
  1. Is it not cooling at all in any section?
  2. Anything at all running, fans, compressor, etc?
Customer: replied 3 months ago.
Compressor seems to be running. Warm to the touch and fan is work8ng next to compressor. Fridge is not cooling. We mived it from garage to house and since then fridge wont cool. Freezer is struggling a little also
Expert:  Kelly replied 3 months ago.

See any frost build up in either section?

Customer: replied 3 months ago.
No
Expert:  Kelly replied 3 months ago.

See the attached pages. Can you perform that disassembly to get a look to see if the refrigerator coil is cooling or maybe frozen up? YOU can do it tomorrow and post back if you need to, I know it is late.

Expert:  Kelly replied 3 months ago.

*You, not YOU...sorry. :~)

Customer: replied 3 months ago.
Looks a little different in pictures
Customer: replied 3 months ago.
I got it. One moment
Customer: replied 3 months ago.
Having issue getting bottom shelf out to expose the other screws
Customer: replied 3 months ago.
Seems to be getting hung on filter area. Will force work in this situation
Expert:  Kelly replied 3 months ago.

See if the attached page is different, there are two different styles for that model.

Expert:  Kelly replied 3 months ago.

Hello, I see this question is still open and I was just following up to see if you require further assistance.

Customer: replied 3 months ago.
There is no further assistance needed. We paid an appliance repair technician
Expert:  Kelly replied 3 months ago.

Thank you.