How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22849
Experience:  Highly accurate diagnostician with over 30 years experience!
11418111
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

I am the lady yesterday with the WP duet. I now have the top

Customer Question

I am the lady yesterday with the WP duet. I now have the top off and the control panel exposed. Are you available for further questions?
Submitted: 3 months ago.
Category: Appliance
Expert:  Kelly replied 3 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 3 months ago.

I am here, how may I help?

Customer: replied 3 months ago.
I don't know if you remember me from yesterday, but I was the female that was going to attempt to try and figure out what was wrong with my WP duet flashing a F70 code. You told me to get the top off to expose the control panel. I have that now. I can't tell which is the M13 wire though to determine from there
Expert:  Kelly replied 3 months ago.

That connector has 3 wires in it. It will be labeled on the plastic board enclosure MI3.With the machine unplugged, carefully remove that connector. Then, plug the machine back in and see if it will power up with that connector off.

Customer: replied 3 months ago.
What color are the wires?
Customer: replied 3 months ago.
Left or right?
Expert:  Kelly replied 3 months ago.

I think they will be black or blue but don't go by color. Search first for the 3 wires connector then look for the marking.

Customer: replied 3 months ago.
Will it say 123 on it?
Expert:  Kelly replied 3 months ago.

The marking on the board enclosure will read MI3 in raised letters.

Customer: replied 3 months ago.
Neither the blue or black with three wires have M13 in raised letters
Expert:  Kelly replied 3 months ago.

Please allow me just a few minutes to prepare some information for you, thank you!

Expert:  Kelly replied 3 months ago.

Looking at the board, on the left side, second connector up from the bottom. What does it say?

Customer: replied 3 months ago.
The stamp on it?
Customer: replied 3 months ago.
18107? It's yellow
Expert:  Kelly replied 3 months ago.

Disconnect the connector at the red arrow on attached picture.

Customer: replied 3 months ago.
Ok second one from the bottom
Customer: replied 3 months ago.
Now plug it in?
Expert:  Kelly replied 3 months ago.

Correct. Disconnect and see if the control will turn on.

Customer: replied 3 months ago.
Customer: replied 3 months ago.
Powered up but blinking like before
Expert:  Kelly replied 3 months ago.

Great! That means the MCU, or Motor Control Unit, is faulty, nice work! Please allow me just a few minutes to prepare some information for you, thank you!

Customer: replied 3 months ago.
Thank you for being so patient
Expert:  Kelly replied 3 months ago.

Those controls are not easy to read! :~)

The motor control is mounted on the base of the machine, under the tub. The rear service panel will come off to access it for replacement (back of machine). All connections simply unplug and plug in making for an easy repair!

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year! They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!

CLICK HERE

Customer: replied 3 months ago.
How much should I expect to pay for that part and do you feel that is something I could do myself?
Customer: replied 3 months ago.
I had a magnifying glass PLUS cheaters on. No they are not easy to read. Lol
Customer: replied 3 months ago.
Do you think I could replace this myself?
Customer: replied 3 months ago.
do I need to plug this prong back in now and close up the top?
Expert:  Kelly replied 3 months ago.

I sent a link to the board you need above.

Expert:  Kelly replied 3 months ago.

It is very easy to replace, once you get the back panel off. All of the wire connectors will unplug just like that one and plug in on the new board.

Customer: replied 3 months ago.
Ok, is it ok to plug this back in now and close up the top?
Expert:  Kelly replied 3 months ago.

Sure, it will not work, though, until that motor control is replaced.

Customer: replied 3 months ago.
Ok, just have to be able to get in and out of my gagare
Customer: replied 3 months ago.
Garage
Expert:  Kelly replied 3 months ago.

You will need access to the back to replace the board and should be back in business after! :)

Expert:  Kelly replied 2 months ago.

Hello, I see this question is still open and I was just following up to see if you require further assistance.