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Hello from Just Answer and the Appliance Category My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 37 Years, I own my own Appliance repair Company And I teach appliance repair at a local Community College. I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt. You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer. I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.
When you say PAN I have to suspect you actually mean the water reservoir on the right side of the fresh food section under a cover.
It is what holds water to chill it so when you call for chilled water it may be frozen or you could have a faulty water inlet valve for the chilled water portion .
Check the reservoir out and see if it is frozen and let me know please.