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AppTech8579
AppTech8579, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1671
Experience:  worked on appliances for around 15 years
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I have a top load whirlpool model gvw9959KQ2. the lights are

Customer Question

I have a top load whirlpool model gvw9959KQ2 . the lights are all on and I cannot stop them or change them. Push any button and no results.
JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?
Customer: twelve years seriel number CR3983951 Type170
JA: Do you plan on doing the work yourself?
Customer: Trying too
JA: Anything else we should know to help you best?
Customer: not that I know
Submitted: 13 days ago.
Category: Appliance
Expert:  AppTech8579 replied 13 days ago.

Hello and welcome to Just Answer. Please allow me a few moments to review your question.

Expert:  AppTech8579 replied 13 days ago.

Unplug the unit for 30 minutes and see if it resets.

Customer: replied 13 days ago.
Have done that and no change
Customer: replied 13 days ago.
It is now 1:30AM and I am going to bed. Will contact you when I get up . This is taking more time than I expected. I will have to consider the phone call.
Expert:  AppTech8579 replied 13 days ago.

Unfortunately the control board needs replaced.

Using the Star Rating Chart at the top of your page and rating me at least a 5 star is how I receive payment for helping you. Please if you do not understand my answer, don't hesitate to ask for more help. BONUSES appreciated. Please rate my service and not the appliance. Also rating me does not close this question and you can still post here if you need anymore help. Thanks.