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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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The Samsung French door with a drawer was jerked out to far.

Customer Question

The Samsung French door with a drawer was jerked out to far. It closes but keeps dinging like it is open
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: 1 hour
JA: Do you plan on doing the work yourself?
Customer: Try to
JA: Anything else we should know to help you best?
Customer: It doesn't slide in and out very easy and the lights on the panel by ice maker are not working right
JA: What's the make and model? And can you guesstimate how old it is?
Customer: Samsung is all I know
Submitted: 3 months ago.
Category: Appliance
Expert:  Appliance Guru replied 3 months ago.

One moment while I get some information for you!

Expert:  Appliance Guru replied 3 months ago.

Does it close all the way or is there a gap in the gasket now?

Customer: replied 3 months ago.
The drawer below the French doors and above the freezer. The light doesn't come on and the blue temp light stays on
Customer: replied 3 months ago.
The drawer was jerked and pulled funny. I think a plastic piece broke underneath
Expert:  Appliance Guru replied 3 months ago.

You may have broken the track rail and will likely need to replace the set. Can you take the drawer all the way out and see if anything is broken on the rails or sides?