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It is designed to melt the ice to keep it fresh but it should not melt the ice in 30 minutes.
Is water holding in the bin where the ice should be or are you just finding it empty?
I suspect you may have a drainage issue that is keeping the water in the bin that is melting the ice. Remember, this is not a freezer and is not designed to keep the ice frozen. So, it will melt the ice and replenish it to keep the ice fresh.