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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have LG washer model 305PNHN48177, It showed Sense load on

Customer Question

I have LG washer model 305PNHN48177
JA: Has this happened before? And have you tried unplugging your LG and leaving it off for a few hours?
Customer: It showed Sense load on and off not move to wash
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I do not think so. Let I try to unplug and plug it back
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just happened yesterday, we tried to wash but it stay on and off at 1st step sense load
JA: Anything else you want the TV expert to know before I connect you?
Customer: only that problem with the washer my cell phone(###) ###-####
Submitted: 12 days ago.
Category: Appliance
Expert:  Appliance Guru replied 12 days ago.

One moment while I get some information for you!

Expert:  Appliance Guru replied 12 days ago.

Have you unplugged the unit for a full minute and plugged it back in?

Customer: replied 12 days ago.
I did it and still have the problem
Expert:  Appliance Guru replied 12 days ago.

Does it fill?

Customer: replied 12 days ago.
It stopped from 1st step sense load. Not move to wash
Expert:  Appliance Guru replied 12 days ago.

Ok is it full of water?

Customer: replied 12 days ago.
No when it stop
Expert:  Appliance Guru replied 12 days ago.

Ok so it is currently stopped and no water is in it correct?

Customer: replied 12 days ago.
Expert:  Appliance Guru replied 12 days ago.

Ok can you get me the model off the machine the one listed is not the model also what is showing in the display?

Customer: replied 12 days ago.
LG 305PNHN48177
Expert:  Appliance Guru replied 12 days ago.

That is not a valid LG model number I need the MODEL NUMBER off the tag that looks like a serial. The LG model is normally is small print and the serial in large print, it is backwards