How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

I have a duet set and it has been sitting in storage for a

Customer Question

I have a duet set and it has been sitting in storage for a year and i hooked water up and started the washer and water poured out the bottom
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: whirlpool i don't have the model with me its at home
JA: Do you plan on doing the work yourself?
Customer: yes if possible
JA: Anything else we should know to help you best?
Customer: i do have a issue with the dryer it sat for the same period of time and I started it and a loud bang and you could spell like the electrical motor was burning. i restart the dryer again and a bad smell and knocking
Submitted: 12 days ago.
Category: Appliance
Expert:  Tyler Z. replied 12 days ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 12 days ago.

Do you have a model number so I can better assist you?

Customer: replied 12 days ago.
I do not its at home. I could get that for you around 6:00pm pacific time
Customer: replied 12 days ago.
can I call you when I get home?
Expert:  Tyler Z. replied 12 days ago.

sure thing.

Customer: replied 12 days ago.
Expert:  Tyler Z. replied 12 days ago.

good luck.

Customer: replied 11 days ago.
The washer model is WFW94HEXW2 , serial C22250997
The dryer model is WED94HEXW0 , serial M12623925
Expert:  Whrlp Master Tech replied 11 days ago.

I see the last person has opted out of your question!
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 37 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Unfortunately we can only do one appliance per question (Just Answer policy)

So lets do the washer.

You could have a hose that has come off the tub or the pump, Or a critter got up under the unit and chewed on one of the hoses.

Are you handy enough to be able to remove the top washer panel ,then remove the front panel to be able to gain access to under the washer tub?