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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My amana refridgerator is running but not cooling or

Customer Question

my amana refridgerator is running but not cooling or freezing
JA: Can you guesstimate how old your Amana is? And just to clarify, what's the exact model?
Customer: if not sure it was used when I bought it a few years ago but it has the freezer at the bottom
JA: Do you plan on doing the work yourself?
Customer: if it is something simple
JA: Anything else we should know to help you best?
Customer: no that's it
Submitted: 4 months ago.
Category: Appliance
Expert:  Kelly replied 4 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 4 months ago.
  1. Can you hear a fan running in the freezer section?
  2. Can you see any frost on the back wall inside the freezer?
  3. May I please have your model number so I am able to provide you with accurate, model specific information?
Customer: replied 4 months ago.
I don't have a serial number
Expert:  Kelly replied 4 months ago.

Is it cooling at all or room temp inside?

Customer: replied 4 months ago.
Room temp
Expert:  Kelly replied 4 months ago.

Are you able to pull the refrigerator out to remove the cover from the bottom of the back of the cabinet?