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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 10567
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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I have a Jenn-air slide in unit. top is gas oven is

Customer Question

I have a Jenn-air slide in unit. Cook top is gas oven is electric. The oven will not turn on. It is an older model with dials. The time will not display either.
Submitted: 4 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 4 months ago.

Hello from Just Answer and the Appliance Category
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 37 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Can I please have the Full model number of the unit to better assist you ?

Customer: replied 4 months ago.
SEG196
Expert:  Whrlp Master Tech replied 4 months ago.

Thank you!
Give me a minute or two to pull up information on this model

Expert:  Whrlp Master Tech replied 4 months ago.

Have you tested the unit for proper voltage yet?

I ask because all components operate on just 120 volts EXCEPT the oven it has to have 240 volts to operate.

Customer: replied 4 months ago.
I do not have a voltage meter. I can tell you that the oven worked yesterday and it's not working today
Expert:  Whrlp Master Tech replied 4 months ago.

ok let`s find the circuit breaker and turn it OFF ,then back ON and then try the oven ,let me know what you get please.

Customer: replied 4 months ago.
Nothing
Customer: replied 4 months ago.
If I turn the setting to bake it beeps and the timer lights up, but the unit does not actually turn on or heat up
Expert:  Whrlp Master Tech replied 4 months ago.

ok now when it worked did the timer light up this same way when you used the oven?

or was the timer always lite up anytime the unit was powered

Customer: replied 4 months ago.
It was always powered on
Expert:  Whrlp Master Tech replied 4 months ago.

ok I thought so!

This means your either not getting the correct voltage to the unit or that the unit has an internal electrical issue.

And with out you having a voltage meter ,we are more or less at a stand still.

With out the oven on will the cooktop burners spark ?

Customer: replied 4 months ago.
Expert:  Whrlp Master Tech replied 4 months ago.

ok so that narrows it down , it would not be a incoming electrical issue.

It has to be an internal issue.

You could have a failed component or even a loose connection ,a burnt wire.

But with out a meter , I could only suggest that you tear into it and look for anything that look burnt or check for loose wiring .

Expert:  Whrlp Master Tech replied 4 months ago.

Do you have any more questions for me today ?

If not If you need me again for any other issues you can request me Whrlp Master Tech.

And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me is the ONLY way I get paid for my time.

Expert:  Whrlp Master Tech replied 4 months ago.

Please remember to rate my answer today .

And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me is the ONLY way I get paid for my time.

This is NOT a free web site.