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Ask Dino Your Own Question
Dino, Customer Service
Category: Appliance
Satisfied Customers: 34
Experience:  service technican at elite appliance care
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My counter depth French door refridgerator with bottom

Customer Question

my counter depth French door refridgerator with bottom freezer is full of frost all of a sudden. just the freezer. what could be wrong
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: not quite 2 years old. i will have to go check the model number. one second
JA: Do you plan on doing the work yourself?
Customer: model g10fsaxyvo11
JA: Anything else we should know to help you best?
Customer: well I'm an older lady and don't know how to do much at all
Submitted: 2 months ago.
Category: Appliance
Expert:  Kelly replied 2 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 2 months ago.

Do you think a door was left open?

Customer: replied 2 months ago.
no i have an alarm on it so it beeps if left open
Customer: replied 2 months ago.
i thought i only had to pay the $5
Expert:  Dino replied 2 months ago.

Normally when you get frost in there its down to the door not sealing correctly so air can get in and this causes the frosting what you have.

The best thing to do is clear all the frost in there and retry it and see how it goes from there. If the frosting happens again then you need to check the door seals on the freezer door as if its not sealing this will cause the fault you have.

So try that and see how it goes and let me know.