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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 21962
Experience:  Highly accurate diagnostician with over 30 years experience!
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Our refrigerator's ice machine just stopped making ice.

Customer Question

Our refrigerator's ice machine just stopped making ice.
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: Model: PSD265LGES and S?N: 10052230CG
JA: Do you plan on doing the work yourself?
Customer: Hopefully there is not lot of work but yes.
JA: Anything else we should know to help you best?
Customer: Just to know what the problem is.
Submitted: 1 month ago.
Category: Appliance
Expert:  Kelly replied 1 month ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 1 month ago.

If you look at the ice maker, are the "fingers" that eject the cubes pointing up and to the right or which way?

Customer: replied 1 month ago.
could they be frozen in the ice. I don't see the fingers.
Customer: replied 1 month ago.
are the fingers frozen in the ice?
Customer: replied 1 month ago.
What do I do know>
Expert:  Kelly replied 1 month ago.

Sorry for the delayed reply, I logged out before you responded. If you do not see the fingers then the ice maker will need to be replaced. They should never come to rest other than pointing up and to the right. The ice maker has a couple of screws above the mold that will come out to allow it to be removed and it will simply unplug. The ice maker you need is below, showing the correct position of the ejector fingers.


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Expert:  Kelly replied 23 days ago.

Hello, I see this question is still open and I was just following up to see if you require further assistance.