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If you look at the ice maker, are the "fingers" that eject the cubes pointing up and to the right or which way?
Sorry for the delayed reply, I logged out before you responded. If you do not see the fingers then the ice maker will need to be replaced. They should never come to rest other than pointing up and to the right. The ice maker has a couple of screws above the mold that will come out to allow it to be removed and it will simply unplug. The ice maker you need is below, showing the correct position of the ejector fingers.
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