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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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The temperature on my KitchenAid fridge is dropping. The ice

Customer Question

The temperature on my KitchenAid fridge is dropping. The ice maker is not producing ice.
JA: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model?
Customer: Model # KRSC500ESS00 / Bought Oct 20015
JA: Do you plan on doing the work yourself?
Customer: I want to troubleshoot first
JA: Anything else we should know to help you best?
Customer: No that is it
Submitted: 4 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 4 months ago.

Hello from Just Answer and the Appliance Category
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 37 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

If you open the freezer door and look in to the rear interior panel do you see any frost or ice on the rear panel?

And do you hear the freezer fan running or not!

Customer: replied 4 months ago.
I don't see any ice on the rear panel. And the freezer fan is not running.
Customer: replied 4 months ago.
No phone call.
Customer: replied 4 months ago.
The ice maker is not producing any ice. The temp in the fridge has dropped and food is thawing.
Expert:  Whrlp Master Tech replied 4 months ago.

Sorry about the phone call option ,that is an auto post from the site I do not like the phone call either.

Ok if you listen in the rear of the unit ,can you hear anything running under the unit in the rear of the unit?

Customer: replied 4 months ago.
No. This fridge is 2 years old and very quiet
Customer: replied 4 months ago.
Could the water filter that needs replaced I think cause this problem on a KitchenAid fridge?
Expert:  Whrlp Master Tech replied 4 months ago.

ok can you pull the unit out away from the wall and remove inspection cover?

And no a water filter needing replaced would not cause the unit to stop cooling!

Expert:  Whrlp Master Tech replied 4 months ago.

Are you still with me?

Customer: replied 4 months ago.
I am but I can not pull the fridge out from the wall
Expert:  Whrlp Master Tech replied 4 months ago.

ok not much trouble shooting can be done if you can not pull the unit out to get behind it.

But let try to run a diagnostics on the unit here is how that can be done.

Expert:  Whrlp Master Tech replied 4 months ago.

I see you have NOT replied back to me .
Do you still need assistance on your question?