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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My icemaker will not produce ice. The cold water works. How

Customer Question

My icemaker will not produce ice. The cold water works. How can I fix it?
JA: What's the make and model? And can you guesstimate how old it is?
Customer: Sorry - got a phone call. It's the 4 door - if that helps.
JA: Do you plan on doing the work yourself?
Customer: If it is easy
JA: Anything else we should know to help you best?
Customer: No, just the ice maker - it sound like it is grinding but nothing comes out.
Submitted: 1 month ago.
Category: Appliance
Expert:  Kelly replied 1 month ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 1 month ago.

May I please have your model number so I am able to provide you with accurate, model specific information?

Customer: replied 1 month ago.
It is a 4 door - can't find model number.
Expert:  Kelly replied 1 month ago.

Is it making ice but not dispensing or not making ice at all?

Customer: replied 1 month ago.
Would rather have step by step in writing since my husband will be the one to fix it and I am dyslexic.
Expert:  Kelly replied 1 month ago.

Sorry for the auto call offer, I have no control over those. Is it making ice but not dispensing or not making ice at all?

Customer: replied 1 month ago.
Should I wait or are you going to email me?
Expert:  Kelly replied 1 month ago.

I am waiting for you to answer some questions. You must be having trouble seeing my responses. I will see if another is able to help.

Customer: replied 1 month ago.
I don't see responses but for the one you just sent saying you are sending me over to someone else.
Customer: replied 1 month ago.
Just found this inside the refrigerator: RF23J9011SR/AA
Customer: replied 1 month ago.
Still have not gotten any advise.