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Hello sorry to hear you are having trouble, I'm Joel and will be glad to help you today. Please give me a few minutes to review your question and prepare your answer. Thank you for your patience.
Below I have linked the instructions to pull out the agitator on that model, once you have it out you can remove the robe and put the agitator back in, fairly easy fix.
click here for instructions to remove agitator.
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Good afternoon I see you requested a new expert and I can help you with your issue, but unfortunately I have bad news for you.
If you removed the robe and it was tangled up under the agitator, it sounds like it caused too much resistance and caused the gear box to fail. This is the transmission that the shaft of the agitator comes from. It's all one assembly and they don't sell parts so it doesn't matter what failed internally, the entire gear box would need to be replaced. Below is a link to the part you'd need to replace as well as a video on how to replace it if you wanted to try that yourself.
CLICK HERE for part
CLICK HERE for video
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I'm very sorry about the bad news.
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?