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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My whirlpool cabrio washing machine was in the normal wash

Customer Question

My whirlpool cabrio washing machine was in the normal wash cycle and stopped with 9 minutes left which would be during the rinse cycle. I tried adjusting the rug I was but that did not help. Usually if that is a problem, the machine will let you know. Now the machine turns on, I can set up a wash cycle and hit start but nothing happens. Can you help me?
JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?
Customer: 4 years old. model WTW5700XW
JA: Do you plan on doing the work yourself?
Customer: What work? I'm trying to find out why it stopped mid cycle.
JA: Anything else we should know to help you best?
Customer: What else do you need to know?
Submitted: 4 months ago.
Category: Appliance
Customer: replied 4 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Whrlp Master Tech replied 4 months ago.

Hello from Just Answer and the Appliance Category
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 37 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

When the unit stopped did it have standing water in the tub?

And does the tub have water in it at this time.

and if not have you verified that the cold water ( for the rinse fill)is turned on?

Expert:  Whrlp Master Tech replied 4 months ago.

I see you have NOT replied back to me .
Do you still need assistance on your question?

Expert:  Whrlp Master Tech replied 4 months ago.

I see you have NOT replied back to me .
Do you still need assistance on your question?

just trying to keep your question from timing out