How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Webb-Guy Your Own Question
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1817
Experience:  maitenance tech at casto
Type Your Appliance Question Here...
Webb-Guy is online now
A new question is answered every 9 seconds

Door closes but light blinks and door won't lock, today,

Customer Question

door closes but light blinks and door won't lock
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: today
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: made sure all screws were tight after finding ones on door loose
Submitted: 3 months ago.
Category: Appliance
Expert:  Webb-Guy replied 3 months ago.

Hello, and welcome to Justanswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. Have you tried unplugging the unit for 5 minutes to do a hard reset? If you have already tried this and it did not work from the sounds of it your door lock has went bad and will need to be replaced. I will need your model number in order to ensure you get the correct part to fix this issue. It is not a hard job to do at all and you can do this yourself and save yourself the money from a costly repair person. You model number is ***** on the inside of your door.