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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My Kitchenaid side by side refrigerator collect water in the

Customer Question

My Kitchenaid side by side refrigerator collect water in the bottom of the unit. The seems to be from condensation on the lower inside of the unit. I have to mop it our about every 30 days. What can you suggest?
JA: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model?
Customer: Stand by
JA: Do you plan on doing the work yourself?
Customer: <KL>:?
JA: Anything else we should know to help you best?
Customer: I was getting the model W10416732B and is about three years old.
Submitted: 2 months ago.
Category: Appliance
Expert:  Kelly replied 2 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 2 months ago.

Is the water in the refrigerator or the freezer? The model tag is high on a side wall or on the ceiling. Can you please double check that number?