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I just purchased a scratch and dent GE washer from Lowe's.

Customer Question
After I hooked it up...
I just purchased a scratch and dent GE washer from Lowe's. After I hooked it up and turned it on the tub banged against the sides. After looking at some sites it suggested the damper straps may be broken. This machine has no damper straps. The drum hangs on four rods and that is all. No straps, no shocks, no springs. Is my machine missing parts?
JA: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?
Customer: Brand new GUD27ESSJ1WW stacked washer dryer
JA: Do you plan on doing the work yourself?
Customer: I can Am I missing parts
JA: Anything else we should know to help you best?
Customer: No
Submitted: 6 months ago.Category: Appliance
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Answered in 5 minutes by:
5/16/2017
Appliance Technician: Kelly, Appliance Technician replied 6 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,222
Experience: Highly accurate diagnostician with over 30 years experience!
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Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

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Appliance Technician: Kelly, Appliance Technician replied 6 months ago

Is the tub leaning to one corner or seem real loose?

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Customer reply replied 6 months ago
Seems real loose only the four rods are attached to itit's brand new
Appliance Technician: Kelly, Appliance Technician replied 6 months ago

Can you please verify that model number? Also, are you sure it was not returned rather than just scratch and dent sale?

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Customer reply replied 6 months ago
that's the number, I checked twice, it only shows up as a GE stackable washer dryer at Lowe's
It was returned but I was told it was damaged when delivered
Appliance Technician: Kelly, Appliance Technician replied 6 months ago

Please allow me just a few minutes to prepare some information for you, thank you!

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Appliance Technician: Kelly, Appliance Technician replied 6 months ago

There is actually a Service Bulletin out for this issue. Did you still get the manufacturer's warranty with this machine when you bought it?

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Customer reply replied 6 months ago
I have the warranty
Customer reply replied 6 months ago
Where can I find the Service Bulliten?
Appliance Technician: Kelly, Appliance Technician replied 6 months ago

Okay, good. The suspension rods will likely need to be replaced according to the Service Bulletin. I will send that to you.

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Customer reply replied 6 months ago
Thank you
Appliance Technician: Kelly, Appliance Technician replied 6 months ago

The Service Bulletin is attached. The tops of the suspension rods bend and do not support the tub correctly. It sounds like you have that issue. I believe once that has been completed it will restore operation. You may want to print that out for the technician they send, he/she may not know about it.

Warranty service may be scheduled by calling 1-800-GE-CARES.

We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today. I hope I have earned a 5 star rating. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

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