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Ask Daniel Your Own Question
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16564
Experience:  20+ yrs. experience in appliance repair. NVQ Level 2 electronics manufacturers training courses in England.
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Ice is collecting inside the freezer door and on the freezer

Customer Question

ice is collecting inside the freezer door and on the freezer roof of our new French door frig ...its still under warranting .. should we exchnage
JA: What's the make and model? And have you checked the settings recently?
Customer: whirlpool, model WRF535SMBM00. we've only had it 9 days. frig and freezer set at 4 with humidity button on
JA: Do you plan on doing the work yourself?
Customer: no
JA: Anything else we should know to help you best?
Customer: should we return it or have it repaired
Submitted: 5 months ago.
Category: Appliance
Expert:  Daniel replied 5 months ago.

Hi, I'm Daniel welcome to JustAnswer, Im reviewing your question now and will post back with your reply momentarily

Expert:  Daniel replied 5 months ago.

Theres a fault on the door or the seal here. You are getting air ingress through the seals thats whats causing the ice to form there.

Have a look at the doors on the freezer when they are close and somewere along the seal were it meets the cabinet there will be a gap. You can try and heat the seal up with a hairdryer and see if it makes a better seal.

But if not then its either going to need a new door or seal. As its only 9 days old i personally would return it for another one rather then having it fixed.

So give the retailer a ring and see what they say.

But for the fault you have here its a fault on the freezer door not fully closing allowing air to pass through it.