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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22924
Experience:  Highly accurate diagnostician with over 30 years experience!
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My whirlpool gold refrigerator want make ice or dispense

Customer Question

My whirlpool gold refrigerator want make ice or dispense water and the lights are off
JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?
Customer: 2001 GC5SHGXKQOO
JA: Do you plan on doing the work yourself?
Customer: Yes
JA: Anything else we should know to help you best?
Customer: I've sent the main off to be checked and it is ok
Submitted: 5 months ago.
Category: Appliance
Expert:  Kelly replied 5 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 5 months ago.

Everything works but the dispenser light and ice/water functions?

Customer: replied 5 months ago.
That's correct,i sent the main board off and it ok
Expert:  Kelly replied 5 months ago.

The most likely to be causing the issue you are having is a wire broke in the harness that leads from the door to the main cabinet harness. Can you check that harness for any connection issues or broken wires?

Expert:  Kelly replied 5 months ago.

Hello, I see this question is still open and I was just following up to see if you require further assistance.