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Press and hold the Lock/Unlock touch pad for three seconds to unlock dispenser. The indicator light will turn off.
Does it unlock?
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Does the light go out or stay on?
You held the lock button for 3 seconds?
Can you unplug the refrigerator for 5 full minutes to reset the electronics and see if it will unlock after plugging back in, please?
Sure! Just post back what happens after plugging back in, please.
If it does not reset, I believe the main control is failing. Hopefully the reset will restore operation, we'll see. While waiting, can you post the serial number, please?
Okay, the main control will need to be replaced. Please allow me just a few minutes to prepare some information for you, thank you!
The main control is mounted on the back of the cabinet, shown as number 35 in the diagram at the link below.
All connections will simply unplug and plug in making for an easy replacement!
The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year! They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!
There is but it won't do it if the keys are locked. I will get you instructions.
The tech sheet with instructions is attached.
Check your model number again, please. The last 2 letters are wrong. I used JFI2089AEB
Try this one.....
Yes, the main control is not allowing it to unlock.
Okay, good luck....