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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81171
Experience:  9+ years being an appliance technician with factory training.
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I am getting the error code E01 on my maytag magma washing

Customer Question

Hello. I am getting the error code E01 on my maytag magma washing machine. I took the washing machine apart yesterday, all of the hoses are clear, connected correctly and unplugged.
JA: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model?
Customer: I opened up the white drain plug and cleared that out. There was not much stuff in there. Iam assuming there is a motor that needs to be replaced? It is about 5 years old. Maytag MHW6000XR2
JA: Do you plan on doing the work yourself?
Customer: Unfortunately yes, we live on a small island in alaska. My husband is out of town so my son and I are trying to replace it. There are NO applicance repair people in this town
JA: Anything else we should know to help you best?
Customer: not that i know of.
Submitted: 4 months ago.
Category: Appliance
Expert:  Tyler Z. replied 4 months ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 4 months ago.

This error means that your washer isn't draining properly unfortunately which you have already realized. Unfortunately these washers are not easy at all to access and fix a drain problem. There is a drain catch inside the washer that you will want to access and clean if you're getting this drain error. To access the drain catch, it's very difficult. The top panel, the control panel, and the entire front panel all need to be removed so that you can access the pump below the tub. It's really a bad design and it was never this difficult in the past, but now there is quite a bit of work involved to clear the drain so unless you're really handy, this is not something you'll want to tackle yourself.

To access the drain pump, you need to pull the washer forward and unplug it. Pull the dispenser drawer completely off the washer. Next, remove the 2 bolts coming in from the back of the top panel. The top panel will pull straight back, up, and off. Remove the screws coming in through the dispenser opening and the screws coming from the inside of the washer going into the control panel. The control panel will then pull up and out of the way. At this point, you just have a few screws going across the top of the front panel to remove. Tip the wash back a bit and there are 2 screws in the bottom right and left corner you need to remove. Open the door and you need to disconnect the rubber door gasket. There is a wire ring around the front lip of the rubber door gasket. Use a flat head screwdriver and pry the wire ring off the gasket. Now you can remove the front panel to access the drain pump located under the drum attached to the drain pump mounted to the floor.

There is a 3" diameter plastic twist cap directly under the tub mounted to the floor. This is your drain cap. Unscrew the cap and clear any debris inside the drain catch. If you find nothing and the drain hose is clear, replace your drain pump.

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Expert:  Tyler Z. replied 4 months ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?