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Do you know if he disassembled the top of the pump inside to reach the inner fine mesh screen, number 6 at the link below?
So are you finding lots of suds inside or what exactly are you seeing?
Do you use rinse aid in the dispenser cup? It sounds like it has an issue where it is dispensing too much rinse aid.
Opening the lid will only water to fill the dispenser. It will rinse it out but will fill it with water. It will need to be replaced unless you stop using rinse aid. Would you like instructions for replacement?