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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22546
Experience:  Highly accurate diagnostician with over 30 years experience!
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I have a brand. New about 2 months ago slate dishwasher, I

Customer Question

I have a brand. New about 2 months ago slate dishwasher, I haven't used it in about 3 weeks, I tried to use it last night and not of the lights on the top of the door don't even turn on
JA: Just to clarify, what's the make and model of your dishwasher? And have you run a diagnostic test cycle?
Customer: GE, model, GDT695SMJOES
JA: Do you plan on doing the work yourself?
Customer: Yes
JA: Anything else we should know to help you best?
Customer: How do you run a diagnostic test? If the dishwasher won't even turn on
Submitted: 4 months ago.
Category: Appliance
Expert:  Kelly replied 4 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 4 months ago.

You most likely have a connection issue at the junction box below the dishwasher or a tripped breaker. Have you checked the breaker and any ground fault outlets in the kitchen?

Customer: replied 4 months ago.
Breakers fine
Expert:  Kelly replied 4 months ago.

Okay, are you able to remove the panel that is below the door to access the wiring junction box?

Customer: replied 4 months ago.
Okay, sorry tight fit, I got it off now what
Customer: replied 4 months ago.
Are you still there
Expert:  Kelly replied 4 months ago.

In the right front corner is the junction box.

Expert:  Kelly replied 4 months ago.

There is a screw that holds the cover on. Can you remove that cover and see if the connections in that box are secure?

Customer: replied 4 months ago.
I can actually move the box, should I be able to
Expert:  Kelly replied 4 months ago.

No, it should be secured to the frame. Did you install the dishwasher or have it installed?

Customer: replied 4 months ago.
I had it installed
Expert:  Kelly replied 4 months ago.

Can you remove the cover to inspect the wiring?

Customer: replied 4 months ago.
Okay, cover is off
Expert:  Kelly replied 4 months ago.

Do the wiring connections appear to be in good shape and securely connected? No burning or melting of the connectors visible?

Customer: replied 4 months ago.
Do I need to turn the breaker off or am I safe
Customer: replied 4 months ago.
All the wires look good
Expert:  Kelly replied 4 months ago.

Do you have a meter to test to see if there is power there?

Customer: replied 4 months ago.
Yep hang on
Expert:  Kelly replied 4 months ago.

Excellent, thank you!

Customer: replied 4 months ago.
we have power
Expert:  Kelly replied 4 months ago.

So that is not good, it means there is a problem in the dishwasher, likely a faulty control board. It is only a couple weeks old?

Customer: replied 4 months ago.
Expert:  Kelly replied 4 months ago.

It is under warranty so they will fix it free of charge. Or are you wanting to repair it on your own?

Customer: replied 4 months ago.
I wanted to but ill call them, that you so much for your time, sad you pay 2000.00 dollar for a dishwasher and it breaks in two months..have a peaceful and blessed day thanks again
Expert:  Kelly replied 4 months ago.

I understand, thank you! GE may be reached at 1-800-GE-CARES to schedule warranty.

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