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Ask Tom Goellner Your Own Question
Tom Goellner
Tom Goellner, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1637
Experience:  32 yrs. experience servicing major appliances and HVAC equipment.
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I have a Whirlpool Model GSF26C5EXW00 refrigertaor. Th eica

Customer Question

I have a Whirlpool Model GSF26C5EXW00 refrigertaor. Th eica make doesn't work. Hve replaced the filter, the ice maker, and the inlet valve. I have cleaned the coils and verified the eletronic level. The ice maker with randonmly produce a batch of ice. Twice the fill function has run without stopping, overflowingthe icemaker, the door. etc. and making a big mess. Got any ideas?
JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?
Customer: 5 years. The modle number is *****
JA: Do you plan on doing the work yourself?
Customer: I tried. I have Affordable Appliance Reapir come out and didn't get anywhere.
JA: Anything else we should know to help you best?
Customer: Not that I can think of
Submitted: 4 months ago.
Category: Appliance
Expert:  Tom Goellner replied 4 months ago.

You have replaced the water valve in back so you are familiar with it . Remove the water line from the valve that goes to the ice maker ( it's the smaller diameter line and see if you can blow through it . If you can't this line is frozen and not letting water to the ice maker

Customer: replied 4 months ago.
The line isn't frozen, hence the water running out of it. Why wouldn't it shut off? The problem is that it is random. Any other ideas?
Expert:  Tom Goellner replied 4 months ago.

Why wouldn't WHAT shut off ? Your question stated the icemaker wasn't working so what is not shutting off ? It is RANDOMLY making ice ??

Customer: replied 4 months ago.
Right. The water supply to the icemaker has overflowed the icemaker twice. Once when we put some cubes in the bin for storage and once after I had pushed the refrigerator back in place. Seems totally random. It will make a batch on occasion, but usually waits 2 - 3 days or longer. When we had the tech out, he went though what I would call the "dashboard diagnostics" and didn't seem to find anything. As soon as he finished, the icemaker filled and produced a batch of ice. Viola. Similar to when you take your car to the mechanic and that sound you heard won't re-appear. Hasn't made another batch since until it overflowed Sunday night. Maybe I need an exorcist.
Expert:  Tom Goellner replied 4 months ago.

I know you've replaced the ice maker but everything is pointing to it - not making ice , stalling occasionally while in fill. It is new , so take it back and try another ( it's under warranty )