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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22546
Experience:  Highly accurate diagnostician with over 30 years experience!
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I have a Maytag Neptune stackable washer and dryer..it just

Customer Question

Hi..I have a Maytag Neptune stackable washer and dryer..it just started acting up..the normal cycle will start and then just stop..I will restart it and it will stop again...I have tried chasing the settings but still acting up..have you heard of this before
JA: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model?
Customer: Model is..MLG2000AWW don't know what year
JA: Do you plan on doing the work yourself?
Customer: Depends...I can but depends on what's involved
JA: Anything else we should know to help you best?
Customer: It doesn't happen all the time..I'm doing a empty cycle now and it is working
Submitted: 4 months ago.
Category: Appliance
Expert:  Kelly replied 4 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 4 months ago.

There is a service bulletin out for this issue and it is caused by a poor neutral, usually at the compound connections at the water valve or at the motor control. Are you able to access those connections for inspection?