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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 21988
Experience:  Highly accurate diagnostician with over 30 years experience!
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I have a top loading Whirlpool Washer, Model WTW5000DW and

Customer Question

I have a top loading Whirlpool Washer, Model WTW5000DW and it has a button to push to start the washer to lock the lid. I washed a load but the lid of the washer will not open. Instructions say to hold down the button for 3 seconds but that did not work. The green light is off. We checked the circuit breaker to make sure the electrical was there. Any suggestions we can try?
JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?
Customer: We purchased it from Home Depot in November 2015.
JA: Do you plan on doing the work yourself?
Customer: Probably not. Do you think we need a repairman?
JA: Anything else we should know to help you best?
Customer: I can't think of anything. We have not had this problem before.
Submitted: 3 months ago.
Category: Appliance
Expert:  Kelly replied 3 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 3 months ago.

Unplug the machine for 5 full minutes to reset the electronics. Will the lid unlock after the reset?