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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22001
Experience:  Highly accurate diagnostician with over 30 years experience!
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Fringe agent doesn't leave resivoir, One or two washes, It

Customer Question

Fringe agent doesn't leave resivoir
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: One or two washes
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: It is a whirlpool duet and it is 3 years old
JA: Do you plan on doing the work yourself?
Customer: If possible, or else I will need a repair tech
JA: Anything else we should know to help you best?
Customer: I have cleaned the dispenser and ran cleaner with hot water but it made no difference
Submitted: 3 months ago.
Category: Appliance
Customer: replied 3 months ago.
Sorry, rinse agent(fleecy) doesn't leave resivoir
Expert:  Kelly replied 3 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 3 months ago.

The water inlet valve may be faulty or the dispenser motor (depending on model) may not be working.

May I please have your model number so I am able to provide you with accurate, model specific information?

Customer: replied 3 months ago.
Have the problem solved. Cold water intake line was blocked
Thank you
Expert:  Kelly replied 3 months ago.

Excellent, glad you got it going! Have a great weekend!