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Fringe agent doesn't leave resivoir, One or two washes, It

Customer Question
Fringe agent doesn't leave resivoir JA...
Fringe agent doesn't leave resivoir
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: One or two washes
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: It is a whirlpool duet and it is 3 years old
JA: Do you plan on doing the work yourself?
Customer: If possible, or else I will need a repair tech
JA: Anything else we should know to help you best?
Customer: I have cleaned the dispenser and ran cleaner with hot water but it made no difference
Submitted: 9 months ago.Category: Appliance
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Customer reply replied 9 months ago
Sorry, rinse agent(fleecy) doesn't leave resivoir
Answered in 6 days by:
4/21/2017
Appliance Technician: Kelly, Appliance Technician replied 9 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,782
Experience: Highly accurate diagnostician with over 30 years experience!
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Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

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Appliance Technician: Kelly, Appliance Technician replied 9 months ago

The water inlet valve may be faulty or the dispenser motor (depending on model) may not be working.

May I please have your model number so I am able to provide you with accurate, model specific information?

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Customer reply replied 9 months ago
Have the problem solved. Cold water intake line was blocked
Thank you
Appliance Technician: Kelly, Appliance Technician replied 9 months ago

Excellent, glad you got it going! Have a great weekend!

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Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,782
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