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Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Is it just the freezer that is not cooling or fridge as well?
Ok so my next question is is the compressor in the back running? Its a black pot looking thing. Also there are two fans that should be running. One that is inside of the freezer and the other that is next to the compressor to cool it down.
more than likely either the condenser coils are frozen. The evaporator fan has quit working or even possibly that your compressor is low on charge or has a leak and needs to be recharged which will have to be handled by a repair person and can be very pricey