How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Engineer-Tech Your Own Question
Engineer-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 571
Experience:  Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA
Type Your Appliance Question Here...
Engineer-Tech is online now
A new question is answered every 9 seconds

I have a Maytag gas dryer Model DG312 Serial #351084 ..when

This answer was rated:

I have a Maytag gas dryer Model DG312 Serial #351084 ..when I push start it makes start sound but drum will not turn
JA: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model?
Customer: Is there a date somewhere on it? There is a BM after serial #
JA: Do you plan on doing the work yourself?
Customer: Yes if possible
JA: Anything else we should know to help you best?
Customer: It was making some whinning noise and sounds few days before it stopped turning

Hello and welcome to Just Answer. My name is ***** ***** I will be helping you with your Maytag dryer . Please give me a moment to review your model. Also, who am I speaking with?

Customer: replied 9 months ago.
Hi Steve, Im Barb

Hi Barb. Can you tell me if you hear the motor running after you press the start button?

Customer: replied 9 months ago.
at least it sounds like it always does when I push start button

So it is running as normal except the drum does not turn?

Customer: replied 9 months ago.
No sorry......when I push button it will not stay on.

Ok, so when you are holding the button down it runs?

Customer: replied 9 months ago.
but drum will not turn

And when you release the start button, the dryer stops, right?

Customer: replied 9 months ago.

Ok, then the centrifugal switch in your motor is not working. This necessitates replacing the motor. Would you like the part number for the motor and a video for disassembly of the dryer?

Customer: replied 9 months ago.

Ok, the part number for the motor is W10410999

Here is a video for assisting in disassembly:


What else can I answer for you about your dryer Barb?

Customer: replied 9 months ago.
thats it

Ok. Thanks. Let me know if I can further help.
Would you mind rating my service to you? Just Answer will only credit me for my time if you rate me. A rating of 4 or 5 stars at the TOP RIGHT of your screen will allow free follow up questions for this appliance through this link. (TIPS) are appreciated! Thank you.

Engineer-Tech and other Appliance Specialists are ready to help you