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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81213
Experience:  9+ years being an appliance technician with factory training.
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My samsung oven stopped working after a self cleaning cycle

Customer Question

My samsung oven stopped working after a self cleaning cycle (which i now know to never do again) and we dont know what to do? The stovetop and the broil still works, but the oven doesnt heat up when you put it on 'bake'. We tested the heating element and it worked so IDK if there is something else we can try or if we just need to buy a new one :(
JA: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?
Customer: 2007 .. model FTQ386LWUX
JA: Do you plan on doing the work yourself?
Customer: Yes
JA: Anything else we should know to help you best?
Customer: No, i think thats it
Submitted: 8 months ago.
Category: Appliance
Expert:  Tyler Z. replied 8 months ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 8 months ago.

If the element checks good, you either have a bad high limit thermostat or a bad relay on your relay control board. You'll need to pull the oven forward, unplug the oven, and remove the back sheet metal panel behind the oven. Near the top of the oven cavity on the back upper right corner is a high limit thermostat about the size of a dime and it's black and silver in color. Attached below is a diagram of your oven. Part 19-1 is the thermostat you're looking for. Unplug the 2 wires going to the thermostat and test continuity through the thermostat. If the thermostat has no continuity, replace it. If the thermostat checks good then you'll need to replace the control board.

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Expert:  Tyler Z. replied 8 months ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?