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You are correct, those are auto responses---I am not however. They are just trying to get as much information as they can before connecting with me. Sorry about the confusion. Either way, do you hear the unit trying to run at all or is it 100% silent? And is either the refrigerator or the freezer section cooling at all or are they both room temperature?
did you see my questions I asked?
OK perfect. The only thing that can cause the unit to be 100% silent and not run would be the main control board on the back of the refrigerator. You'd need to pull the entire refrigerator out to see the 8" x 10" sheet metal panel on the back which you'll remove to access and see the board. The board itself is all plug and play and takes about 10 minutes to swap out, but it costs about $150 for the part. Below is a link to the board you'd need to order and replace for your model number.
CLICK HERE for control board
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Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?