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Ask Webb-Guy Your Own Question
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1831
Experience:  maitenance tech at casto
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The water dispenser just stopped working. Model PFSS6PKWBSS.

Customer Question

The water dispenser just stopped working. Model PFSS6PKWBSS.
JA: How long has this been going on? And how severe is the problem?
Customer: Just started today. No water, but ice still works.
JA: Do you plan on doing the work yourself?
Customer: Can do.
JA: Anything else we should know to help you best?
Customer: Like what?
Submitted: 7 months ago.
Category: Appliance
Expert:  Webb-Guy replied 7 months ago.

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Give me few minutes to go over some information for your unit and i will be right with you.

Expert:  Webb-Guy replied 7 months ago.

When was the last time that you changed the water filter?

Customer: replied 7 months ago.
Way to long ago. I'm getting g a new filter today.
Customer: replied 7 months ago.
Thought that might be the problem, except the I e maker is working fine.
Expert:  Webb-Guy replied 7 months ago.

well sometimes when the water filter goes out it will keep the water from coming out. There is a water tank assembly the ice maker may still be running off of. Another possibility is your water inlet vavle may be the problem. Its still functioning some but not completely which is why your getting ice but not dispensing water. I would start with the water filter and see what happens. Its supposed to be changed every 6 months so its past time for that. Then if its still not working I would say the water inlet valve is the problem. It probably got clogged up due to the old water filter.