How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22579
Experience:  Highly accurate diagnostician with over 30 years experience!
11418111
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

Unit is at 86 and will not shut off or go down Have been up

Customer Question

unit is at 86 and will not shut off or go down Have been up north and arrived to this problem
JA: Did you double-check the thermostat? And what about the unit's filters?
Customer: where are filters and temp is on 85
JA: Do you plan on doing the work yourself?
Customer: i do not think so but if it is simple i would
JA: Anything else we should know to help you best?
Customer: no
Submitted: 8 months ago.
Category: Appliance
Expert:  Kelly replied 8 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 8 months ago.

What type of appliance are you having trouble with?

May I please have your model number so I am able to provide you with accurate, model specific information?

Customer: replied 8 months ago.
vinotempwine coolerVT32
Expert:  Kelly replied 8 months ago.

Is the compressor running?

Customer: replied 8 months ago.
not sure
Expert:  Kelly replied 8 months ago.

We will need to determine that to see what the issue may be. Can you pull it out to feel it?

Customer: replied 8 months ago.
no noise just power
Expert:  Kelly replied 8 months ago.

Oh, so nothing is running, no fans or anything?

Customer: replied 8 months ago.
fan is hot
Expert:  Kelly replied 8 months ago.

Is it not able to turn?

Customer: replied 8 months ago.
thanks i will have to call a tech
Expert:  Kelly replied 8 months ago.

I understand, it sounds like a control board issue to me. The board is available below.

CLICK HERE

We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today. I hope I have earned a 5 star rating. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Customer: replied 8 months ago.
What do I do not to get charged anymore than I have paid