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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My washer came up with message de1 but turned on. it is now

Customer Question

my washer came up with message de1 but turned on. it is now not draining??
Submitted: 6 months ago.
Category: Appliance
Expert:  Kelly replied 6 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 6 months ago.

Can you hear the pump running?

May I please have your model number so I am able to provide you with accurate, model specific information?

Customer: replied 6 months ago.
the machine has garments in it and has not spun
where will i find the model number
Expert:  Kelly replied 6 months ago.

Is it top loading or front loading?

Customer: replied 6 months ago.
i approve transaction for $5 and $24.
on completion of problem i will approve $24 but not at this point
i await your call
Customer: replied 6 months ago.
it is front loading