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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22585
Experience:  Highly accurate diagnostician with over 30 years experience!
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Need help troubleshooting kenmore ice maker ...

This answer was rated:

Need help troubleshooting kenmore ice maker ...

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

May I please have your model number so I am able to provide you with accurate, model specific information?

Customer: replied 8 months ago.

Referring to the attached picture, please tell me what you see on your refrigerator.

Customer: replied 8 months ago.
Light is flashing
Customer: replied 8 months ago.
This is pic

Does it stay flashing with the flapper held in?

Customer: replied 8 months ago.
Tube appears pliable but can't get to it well

The ice maker ejector is jammed. It is stuck mid-harvest.

The plastic is lopsided and jammed in the fingers.

Customer: replied 8 months ago.
Ok what should I do remove the ejector

The ice maker will need to come out so it can be warmed and inspected to see if it is broken. There is a small screws on the lower right side, under the ice maker. Remove that screw and take the plastic cover it secures off. Then, slide the ice maker out and unplug it.

Customer: replied 8 months ago.
Ok how many screws

Only that one screw....

Customer: replied 8 months ago.
Ok is the one that looks like a 1/4 inch head

Yes, under the ice maker, right side.

Customer: replied 8 months ago.
Ok I've got to hunt down a tool for this we have light snow here can I get back on this a bit later ? I would like to stay with it here until I have it

Of course, just reply when you can, thank you.

Hello, I see this question is still open and I was just following up to see if you require further assistance.

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