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I just discovered my cooktop won't function and there is

Customer Question
Greetings, I just discovered my...
Greetings, I just discovered my cooktop won't function and there is electricity to the unit. Is there a fuse in the unit I need to replace?
JA: Did you double-check the thermostat? And what about the unit's filters?
Customer: Where is the thermostat?
JA: Do you plan on doing the work yourself?
Customer: If I can.
JA: Anything else we should know to help you best?
Customer: Not that I know of.
Submitted: 10 months ago.Category: Appliance
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Answered in 12 minutes by:
1/7/2017
Appliance Technician: Joel Swenson,
 replied 10 months ago
Joel Swenson
Category: Appliance
Satisfied Customers: 3,252
Experience: Owner at Scott's Appliance Repair
Verified

Hello, I'm Joel and will be glad to help you today.

Please give me a few minutes to review your question and prepare your answer as I may need to look up part numbers, schematics, etc;

Thank you for your patience.

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Appliance Technician: Joel Swenson,
 replied 10 months ago

Hello, I'm Joel and will be glad to help you today.
Please provide me with the model number of the unit you are needing help with so that I can give you model specific information, as soon as I get that information I will get your answer prepared as soon as possible. Thank you for your patience.

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Customer reply replied 10 months ago
Kg 291 ca
Customer reply replied 10 months ago
Writing is fine.
Appliance Technician: Joel Swenson,
 replied 10 months ago

is that a Gaggenau?

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Appliance Technician: Joel Swenson,
 replied 10 months ago

Ok in that case I will have to opt out and let another expert help you as I do not have not worked on many Gaggenau units so I will opt out so that a expert that has can help you with that, thanks.

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John
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13,453
13,453 Satisfied Customers
Experience: Appliance repair business owner for over 43 years.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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