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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I came back to my condo with a puddle of water from my.

Customer Question

I came back to my condo with a puddle of water from my. Kitchen aide refrigerator/freezer and the refrigerator is at 70degrees and the freezer is at 52 but I am unable to get the freezer door open
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: Kitchen aide extendfresg
JA: Do you plan on doing the work yourself?
Customer: i just the rotten food out of the freezer
JA: Anything else we should know to help you best?
Customer: How do I get the freezer door open
Submitted: 9 months ago.
Category: Appliance
Customer: replied 9 months ago.
Serial number is ***** the model kssc42fms03 kitchenaide
Customer: replied 9 months ago.
I can't get the freezer door open to discard the rotten food
Expert:  Appliance Guru replied 9 months ago.

One moment while I get some information for you!

Expert:  Appliance Guru replied 9 months ago.

Does the door open at all even a little?

Customer: replied 9 months ago.
No not at all pulling it with all my strength
Customer: replied 9 months ago.
Appliance guru: Areyou a still there?
Customer: replied 9 months ago.
Are you still searching for an answer