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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 21909
Experience:  Highly accurate diagnostician with over 30 years experience!
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When the start button is pushed- the "locked" light comes

Customer Question

When the start button is pushed- the "locked" light comes on, however the cycle won't start.
JA: Just to clarify, what's the make and model of the appliance? And has it done this before?
Customer: Wfw95hexr2
JA: Do you plan on doing the work yourself?
Customer: c14150068
JA: Anything else we should know to help you best?
Customer: type 120-02
Submitted: 6 months ago.
Category: Appliance
Expert:  Kelly replied 6 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 6 months ago.

Press and hold last button on bottom row on the right, CONTROL LOCK. Does the light go out and allow normal operation?

Customer: replied 6 months ago.
No- the doorocked light remains on
Expert:  Kelly replied 6 months ago.

Unplug the machine for at least 15 minutes to reset the control. Any change when plugged back in?

Customer: replied 6 months ago.
I'll let you know..
Expert:  Kelly replied 6 months ago.

Thank you!

Customer: replied 6 months ago.
I plugged it back in and the door lock light is still flashing. When I push start it doesn't even click as if to start the cycle.
Expert:  Kelly replied 6 months ago.

What happens if you try to pause or cancel?

Customer: replied 6 months ago.
Nothing. Still flashing.
Customer: replied 6 months ago.
The power light and the door locked light have now gone off.
Expert:  Kelly replied 6 months ago.

Okay, and no pump running or anything, correct?

Customer: replied 6 months ago.
Expert:  Kelly replied 6 months ago.

I believe the lock is most likely faulty. Please allow me just a few minutes to prepare some information for you, thank you!

Customer: replied 6 months ago.
Expert:  Kelly replied 6 months ago.

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year! They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!


The video at the link below shows how it is accessed for replacement!


We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today. I hope I have earned a 5 star rating. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Customer: replied 6 months ago.
Would that keep the cycle from starting?
Customer: replied 6 months ago.
Will this be something we can do our self or should we call a repairman?
Expert:  Kelly replied 6 months ago.

The door lock has several switches in it and they all have to "jive" or it will not allow a cycle to start. I am not sure of your mechanical skills but it does require the rubber door gasket be removed.

Customer: replied 6 months ago.
Ok - thank you so much for your assistance Kelly
Expert:  Kelly replied 6 months ago.

Absolutely my pleasure, thank you!