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When the start button is pushed- the "locked" light comes

Customer Question
When the start button is...
When the start button is pushed- the "locked" light comes on, however the cycle won't start.
JA: Just to clarify, what's the make and model of the appliance? And has it done this before?
Customer: Wfw95hexr2
JA: Do you plan on doing the work yourself?
Customer: c14150068
JA: Anything else we should know to help you best?
Customer: type 120-02
Submitted: 10 months ago.Category: Appliance
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Answered in 1 minute by:
1/4/2017
Appliance Technician: Kelly, Appliance Technician replied 10 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,272
Experience: Highly accurate diagnostician with over 30 years experience!
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Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

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Appliance Technician: Kelly, Appliance Technician replied 10 months ago

Press and hold last button on bottom row on the right, CONTROL LOCK. Does the light go out and allow normal operation?

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Customer reply replied 10 months ago
No- the doorocked light remains on
Appliance Technician: Kelly, Appliance Technician replied 10 months ago

Unplug the machine for at least 15 minutes to reset the control. Any change when plugged back in?

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Customer reply replied 10 months ago
I'll let you know..
Appliance Technician: Kelly, Appliance Technician replied 10 months ago

Thank you!

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Customer reply replied 10 months ago
Kelly-
I plugged it back in and the door lock light is still flashing. When I push start it doesn't even click as if to start the cycle.
Appliance Technician: Kelly, Appliance Technician replied 10 months ago

What happens if you try to pause or cancel?

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Customer reply replied 10 months ago
Nothing. Still flashing.
Customer reply replied 10 months ago
The power light and the door locked light have now gone off.
Appliance Technician: Kelly, Appliance Technician replied 10 months ago

Okay, and no pump running or anything, correct?

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Customer reply replied 10 months ago
Correct.
Appliance Technician: Kelly, Appliance Technician replied 10 months ago

I believe the lock is most likely faulty. Please allow me just a few minutes to prepare some information for you, thank you!

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Customer reply replied 10 months ago
Ok.
Appliance Technician: Kelly, Appliance Technician replied 10 months ago

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year! They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!

CLICK HERE

The video at the link below shows how it is accessed for replacement!

CLICK HERE

We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today. I hope I have earned a 5 star rating. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

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Customer reply replied 10 months ago
Would that keep the cycle from starting?
Customer reply replied 10 months ago
Will this be something we can do our self or should we call a repairman?
Appliance Technician: Kelly, Appliance Technician replied 10 months ago

The door lock has several switches in it and they all have to "jive" or it will not allow a cycle to start. I am not sure of your mechanical skills but it does require the rubber door gasket be removed.

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Customer reply replied 10 months ago
Ok - thank you so much for your assistance Kelly
Appliance Technician: Kelly, Appliance Technician replied 10 months ago

Absolutely my pleasure, thank you!

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Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,272
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Experience: Highly accurate diagnostician with over 30 years experience!

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