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Do you have a model number located on a sticker around the front frame of the oven and can be seen if you open the door or remove the drawer below the door if there is one so that I can better assist you?
Are you talking about a phone call? Yes, that's an option the site offers but not something I sent you--it is an additional $24 if you wanted to do that instead.
So to be clear, what you're saying is that the display board works normally and responds like normal if you uninstall it from the control panel and turn the knob and such but it doesn't work when you have it installed?
OK that means that your touch sensor modules aren't sending out as much electric signal as they used to to go through the glass anymore. Usually that's due to the capacitors on the board starting to go out of range, either way the display board itself would need to be replaced to fix this issue and it's part number 00653424.