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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have a Neptune washer and I need to overide the door lock,

Customer Question

I have a Neptune washer and I need to overide the door lock
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: It is about 14 years old Let me get the make and model
JA: Do you plan on doing the work yourself?
Customer: Yes my husband is trying to open it now There are clothes It is a maytag neptune where would we find the model number
JA: Anything else we should know to help you best?
Customer: No that's the extent
Submitted: 6 months ago.
Category: Appliance
Expert:  Tyler Z. replied 6 months ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 6 months ago.

Since you can't open the door to get the model number, is your control panel above the washer along the back, or is it on the front of the washer above the door?

Expert:  Tyler Z. replied 6 months ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?