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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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One of the burners on kitchen aide electric only works on

Customer Question

one of the burners on kitchen aide electric only works on single & not on double
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: one week
JA: Do you plan on doing the work yourself?
Customer: no. need to know how involved the repair & I will be calling a repair person
JA: Anything else we should know to help you best?
Customer: do not think so
Submitted: 8 months ago.
Category: Appliance
Expert:  ApplianceTech replied 8 months ago.

Hello and thanks for using JA!

My name is ***** ***** I have been repairing appliances for over 40 yrs and I will be assisting you tonight in trying to find out why you appliance is not working. Sometimes, there will be lapses in my replies back to your because of the volume of questions I am answering. But, please be assured that I will be giving you my best effort to help solve your problem.
Give me a few minutes to check out the info you have provided.

Can you supply me the model & Serial number off the label down by the drawer.

Customer: replied 8 months ago.
no I am not at the location
Customer: replied 8 months ago.
no to telephone
Customer: replied 8 months ago.
any assistance you can give here on line
Customer: replied 8 months ago.
are you there???
Expert:  ApplianceTech replied 8 months ago.


Without the numbers, there is no way I can give you accurate information. So, when you get access to the range, just come back to this question and I will keep it open.

Once you come back, I will be notifed

At this time all I could tell you is you may have a bad burner or a bad dual operation control switch.

Customer: replied 8 months ago.
is this an expensive repair?
Expert:  ApplianceTech replied 8 months ago.

How much is expensive? everyone has a different opinion of cost. The cost of a dual burner is anywhere from 65-120 and a dual switch maybe 55-90 and those prices are ballpark. I don"t even know the brand. And you still have to take it apart and replace which ever part is bad.

Expert:  ApplianceTech replied 8 months ago.

Is that the information you are looking for?