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Unfortunately this is not an easy issue to fix on these bottom freezer top refrigerators. You will want to unplug the unit for 24 hours to allow all the ice to thaw out. Once the ice is thawed out, the best way to clean the drain line is from the bottom up because going at it from the inside is really difficult. If you pull the refrigerator forward and remove the bottom access panel and locate the rubber hose which comes down directly from the middle or so of the freezer floor toward the back and use something like a turkey baster to shoot hot water up the hose. Once it's clear and you can blow air through the hose, you're good to go again. Also, if you have the ability to just unplug the refrigerator for 24 hours that'll thaw all the ice out and them you can just blow air up and clear the drain out.Now this drain hose has been re-designed because the material on the hose would break down and the check valve inside won't allow water to flow out so below is a link to the new re-designed hose you'll want to order and replace with instructions.
CLICK HERE for drain hose
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You don't need a drain. There is a drain pan below the refrigerator that is supposed to collect the defrost drain water. The pan is next to the compressor so the heat from the compressor causes the water to evaporator over time. This is how all automatic defrost refrigerators work. The issue is that your drain line which goes from the freezer to the drain pan through the floor is frozen so you'll need to thaw it out and replace the drain hose because it's been re-designed.
Understood but without turning the unit off completely the freezer will never get warm enough to melt the ice. Also, the drain tube really should be replaced or the problem will just come back. There is a reason they re-designed it.
Not a problem. I'm personally out of Denver Colorado so I doubt I'm in your area, but to come out and complete this repair, it usually about $150 with trip, labor, and the new drain hose.
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It actually comes from the back of the freezer section. The back panel inside the freezer would need to be removed to see the drain line in the freezer.
But if you're saying that there is water on the floor in the REFRIGERATOR and not freezer, then that can only come from the water reservoir behind the lower crisper drawers if it got too cold and cracked in which case the water reservoir would have to be replaced.
Yes, ok that is what I figured, that is the common issue with this model. If it's in the freezer then everything I said before is correct. The humidity switch has nothing to do with this problem there is nothing to worry about there.
You should never need to empty the defrost water. The drain pan isn't even designed to be pulled out.
No problem and you too!
I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?