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Engineer-Tech
Engineer-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 522
Experience:  Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA
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Got a question on ge refrigerator, 10 years, no need help,

Customer Question

got a question on ge refrigerator
JA: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?
Customer: 10 years
JA: Do you plan on doing the work yourself?
Customer: no need help
JA: Anything else we should know to help you best?
Customer: the ge refrigerator goes in thaw mode frequently and it comes back after few hours
Submitted: 8 months ago.
Category: Appliance
Expert:  Engineer-Tech replied 8 months ago.

Hello and welcome to Just Answer. My name is ***** ***** I will be helping you with your GE refrigerator. Please give me the model number found near the top shelf in the refrigerator section. Also, who am I speaking with?

Customer: replied 8 months ago.
PSS27SGRE SS
Expert:  Engineer-Tech replied 8 months ago.

Thank you. One moment while I look that up.

Expert:  Engineer-Tech replied 8 months ago.

Can you tell me how often this thawing occurs?

Customer: replied 8 months ago.
It is happening quite frequently now like once a day
Expert:  Engineer-Tech replied 8 months ago.

Ok, how is the refrigerator cooling otherwise - once it gets a chance to cool down? Is the ice cream, etc solid?

Customer: replied 8 months ago.
After few hours of thawing it comes back to Kemal coooling the temp starts at around 45 or so and slowly comes down to 37 the set temp
Expert:  Engineer-Tech replied 8 months ago.

Ok, what about the freezer temp?

Customer: replied 8 months ago.
That also rises during thawing and the. Roles back to zero once the hawing ends
Customer: replied 8 months ago.
Also there is a display saying 'HRS' during thaw
Expert:  Engineer-Tech replied 8 months ago.

Ok, one moment please.

Customer: replied 8 months ago.
Ok
Expert:  Engineer-Tech replied 8 months ago.

Ok, your refrigerator is getting stuck in the defrost cycle where the heater on the evaporator coil is supposed to melt the built up ice for about 20 minutes. Your motherboard is letting it run much longer and it overcoming the cooling of your compressor and heating the freezer and thus the refrigerator up. Thus, your motherboard needs to be replaced. This is a common problem. Would you like the part number and a link to the part?

Customer: replied 8 months ago.
Customer: replied 8 months ago.
How much it would cost to replace the mother board
Customer: replied 8 months ago.
Give me breakup like the parts cost and the labor
Expert:  Engineer-Tech replied 8 months ago.

Ok, sure. One moment while I get that information for you.

Expert:  Engineer-Tech replied 8 months ago.

Ok, the part number is *****

Here is a link to the part on Amazon.

http://a.co/fEhT7Q3

You can get the part for around $135 on Amazon.

If you have a technician do the job, they will probably charge more for the part. This would be typical:

$160 - $175 for the part

$90 - $125 for labor

.

What else can I answer for you about your refrigerator?

Customer: replied 8 months ago.
Also I have another problem
Customer: replied 8 months ago.
The water does not come from the tap in the front
Customer: replied 8 months ago.
I have replaced the filter
Expert:  Engineer-Tech replied 8 months ago.

Are you getting water to the icemaker?

Customer: replied 8 months ago.
the ice is forming so I am guess water comes there
Customer: replied 8 months ago.
But the ice dispenser does not work
Expert:  Engineer-Tech replied 8 months ago.

What happens when you press the lever to get water? Do you hear anything?

Customer: replied 8 months ago.
Nothing happens no sound
Expert:  Engineer-Tech replied 8 months ago.

Does everything else work at the dispenser area?

Customer: replied 8 months ago.
Nothing works in the dispenser area
Expert:  Engineer-Tech replied 8 months ago.

Not even the ice dispenser?

Customer: replied 8 months ago.
Only I see a green light on whatever option I select
Customer: replied 8 months ago.
No
Expert:  Engineer-Tech replied 8 months ago.

The motherboard is the most common reason for this symptom. Once you replace the board, the functions at the dispenser should start working. If not, then the wiring harness that connects at the freezer hinge is likely just dirty.

.

Is there anything else I can answer for you?

Customer: replied 8 months ago.
How much are you charging for this chat?
Customer: replied 8 months ago.
Also who can replace my mother board once I get the part from amazon
Expert:  Engineer-Tech replied 8 months ago.

I am just an expert, I don't charge. Just answer does. They typically charge $24 for the whole session to answer a question.

Expert:  Engineer-Tech replied 8 months ago.

If you buy the part from Amazon, then it is assumed that you will replace it yourself. Would you like a video for that?

Customer: replied 8 months ago.
Is this a monthly charge or just a one time charge
Expert:  Engineer-Tech replied 8 months ago.

Experts don't have that information, but I assume that if you did not sign up for a subscription, then it would just be a one time charge.

.

Would you like the instructional video for the motherboard replacement?